FAQ
What types of apparel does Maison Bonneterie offer?
Maison Bonneterie specializes in a curated selection of stylish and functional apparel, including cozy options like the Amy Kordjas with Hood and elegant pieces such as the Lukas Jacket. Our collection is designed to provide comfort and timeless style, suitable for transitional and cold weather.
What is the return policy for items purchased from Maison Bonneterie?
Customers have 14 days from the delivery date to return items, provided they are unworn, unwashed, and unaltered, with original labels intact. Returns due to size changes or a change of mind will incur return shipping costs at the customer's expense, while returns for incorrect or defective items will be covered by us.
How long does it take to process an order?
All orders are processed within 1–2 business days. Once your order has been dispatched, you will receive a shipping confirmation email containing tracking details.
What are the shipping costs and delivery times?
Maison Bonneterie offers free shipping on all orders. The estimated delivery time is 7–10 business days, which includes a handling time of 1–2 business days and a transit time of 6–8 business days.
How can I track my order?
Every shipment includes a tracking number, which can be found in your shipping confirmation email. You can track your order at any time via our tracking page.
What should I do if my order is missing or delayed?
If your order does not arrive within the estimated delivery window, please contact us within 7 calendar days of the expected delivery date. Include your order number and a description of the issue, and our team will investigate promptly.
How can I contact customer service?
You can reach our customer service team via email at
Store name: Maison Bonneterie
Business Registration Number: 777288151
Registered Business Name: Van Herwaarde Retail Ltd.
Phone: +1 (647) 848-8556
Email: info@maison-bonneterie.com
Address: 50 Bonham Strand, Shueng Wan, Hong Kong
Business Hours: Our customer service hours are from 9:00 AM to 5:00 PM, Monday through Friday.